Community Operations Manager

Community Operations Manager – 30-37.5 hours per week over 4-5 days

£29,800 - £37,200 pa

Watford Mencap is a charity that provides services to support adults and children with learning disabilities, their families and carers in South West Hertfordshire. Our community hub and the short breaks offered from there are often the first point of call for people accessing the organisation and offer a wide range of opportunities for people to develop skills while having fun.

As Community Operations Manager you will have overall responsibility for our Community Hub and providing support, direction and leadership for the effective delivery of both our regulated and grant based Community services. These include our Advice and Information Service, services offered under the Short Break Local offer, Commissioned Day opportunities for Adults, the Café in the Library and our Monthly Night Club. You will also oversee the organisations' participation project: Doing it Together.

Working with the service managers, you will be responsible for the day to day operational activities across Watford Mencap’s community portfolio. You will also spearhead the development of our community services in our new Hub in Watford, maximising the space available. This offers a huge opportunity to increase and develop the number and variety of activities the organisation can deliver.

You will be part of a senior management team which drives a proactive, responsive and truly exceptional service to people with learning disabilities and their families and leads and inspires a performance related and person-centred focussed culture. The team ensures clarity of direction, effective communication and development of personal and team potential. We adopt a collaborative and supportive approach providing advice and assistance to teams as required. You will need to maintain up to date professional knowledge ensuring compliance with relevant regulation and legislation, including CQC and Advice Quality Mark at all times.

You will be based in our community hub in Watford and will be required to travel in the Watford, Three Rivers and Hertsmere areas for visits and meetings. The job is varied and requires a flexible ‘can do’ attitude, good IT skills, along with an eye for detail, emotional resilience and being able to juggle a broad and diverse workload. In return you will find this an extremely rewarding role where you will be making a real difference to peoples’ lives on a daily basis.

We offer excellent terms and conditions of employment. Full details of this are included here.

We are keen to hear from applicants wanting to work between 30 – 37.5 hours a week over 4 or 5 days. You will be working alongside the Operations Manager- live-in services and it will involve being on call or an emergency point of contact to all operational services. 

Please email Ruth Murray at rmurray@watfordmencap.org.uk for further information and an informal chat about the role.

Please see the job description and person specification here. You can submit your CV in the first instance, or complete an application form.

This role is subject to an enhanced DBS clearance.

The closing date for this vacancy is 12noon on Monday 8th May but it may be closed earlier if sufficient applications are received. It is intended that interviews will be held shortly after the closing date.

We offer excellent terms and conditions of employment. Full details of this are included here.